There are some basic guidelines to follow when troubleshooting equipment. By addressing each of these items prior to contacting Besser you will be armed with information to assist the technical service representative in troubleshooting. The following list discusses what should be done before contacting a technical service representative.

1. Know how the equipment or process works. Pay close attention when the equipment is operating properly. This will provide the knowledge you need to determine what is not working properly. Attend training courses, which will teach you how to read electrical blueprints (schematics) and provide the background necessary to fully understand the operation of equipment.
   
   
2. Label starting points when making adjustments. Make only one adjustment at a time. Watch what happens closely so the effects of the adjustment can be seen and evaluated. If the equipment does what it should, leave the adjustment alone. If it does not react in the desired fashion, undo the adjustment.
   
   
3. Remember – mechanical parts are designed for specific movement.
   
   
4. If the equipment works with manual intervention there is most likely an electrical problem. Get the blueprint (schematic) and review it. Electrical troubleshooting begins with the desired function that is not working properly and moves to the left following the wire numbers.
   

If you still need assistance after following these guidelines contact your local Besser representative or the Besser technical service specialists at 989.354.4111.

Posted 11 September 2000