You will receive improved service if you have the following information available when calling for technical assistance at Besser Company - Alpena, Michigan manufacturing location.

1. The equipment model number (on newer models, the serial number is also important).
2. A brief description of the problem, i.e. what the machine was doing just before it stopped.
3. The elementary wiring diagram and if it is an electronically controlled piece, the logic for the programmable controller.
4. If you are referencing a catalog, the catalog number.

Technical service is available by calling 989.354.4111 or 800.968.0444 (option 4).

Posted 23 April 2001