You will receive improved service if you have the
following information available when calling for technical assistance at
Besser Company - Alpena, Michigan manufacturing location.
The equipment model number (on newer models,
the serial number is also important).
A brief description of the problem, i.e. what
the machine was doing just before it stopped.
The elementary wiring diagram and if it is an
electronically controlled piece, the logic for the programmable
controller.
If you are referencing a catalog, the catalog
number.
Technical service is available by calling
989.354.4111 or 800.968.0444 (option 4).